With people, little things are the big things. You want efficiency and effectiveness from your team? Build strong relationships and make sure purposes are shared... people have feelings! Small courtesies and kindnesses given consistently among people you know yield huge dividends. This is the realm of EQ...
However, beware...people can see through superficial "kind acts" and know when they are being manipulated. Genuine kindness, and respect come from a deep character reservoir...
Are you using your EQ (emotional quotient) as a leader? Do you take time to build your relationships with your team and teams you relate with at work?
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