Have you ever been an employee of a low trust organization? What about a customer of a low trust organization?
I was a Management Consultant for doctors for many years...I would go into their office to do a business analysis and I would open the door and immediately I would know if it was a high trust or low trust office.
Low trust organizations are filled ith acute, painful symptoms of backbiting, in-fighting, victim~ism, defensiveness, information hoarding, and defensive protective communication.
Most offices when I started the process had no vision, no mission, no common values... What symptoms do you think I would see in these offices?
I would see people with hidden agendas and they would play the political game... Drs were many times men, and the team was made up of women. Women always vied for the top spot of the Dr's attention.
How's your office? Low trust or high trust???
Saturday, June 19, 2010
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